EXECUTIVE STAFF

Michael J. Burns, CEO and President

Burns founded the company in 1999, driven to cultivate America’s number one service provider to the cable industry. He pulled together his “A-Team”, a diverse group of senior management professionals, each specialist in their own right. With more than 20 years of hands-on expertise, Burns has a gift for building strong personal relationships and creating solid client bases in markets throughout the country. Prior to founding Consolidated Cable, he served as Regional Vice President for Communication Resources Incorporated (CRI) where he was in charge of the company's Southwest Region. There he fine-tuned the art of providing installation, audit, and collection services to some of the industry's leading MSOs. Burns supervised all start-up operations throughout the Southwest, including hiring and training of new employees, procedure implementation, new system budgets and equipment purchasing and distribution. His dedication and commitment to client satisfaction is incomparable, and his vision for what is possible in this industry is an inspiration. Burns is a charter member of Westbound Bank where he currently sits on the board of this Texas-based financial institution.

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Ian C. Turnoff, Chief Operating Officer

Turnoff is a master at getting results. With more than 25 years of hard-earned cable field services experience— including overseeing system audits; non-pay field collection; equipment recovery; tap-disconnects; and many specialty projects such as the current digital transition initiative for many of the industry's leading MSOs— Turnoff is focused on surpassing clients’ expectations while managing and maintaining one of the best teams in the business. 
Prior to joining Consolidated Cable, Turnoff served as Business Unit Manager for Viasource Communications. While with Viasource, he oversaw the South Florida market, which included seven separate cable systems, 70+ field employees and over $3.8 million in anual revenues. Turnoff currently oversee and manages the company’s day-to-day operations that includes 300 employees in nine US markets.

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John L. Marks, President

Marks knows every detail of field operations, giving him an invaluable insight on the day-to-day realities of the business. Having started out by performing field collections in 1983, Marks quickly worked his way up to operations manager on local and regional levels and then became a bad debt collections specialist. A great communicator and relationship-builder, Marks’ client services roles expanded and he began working with some of the industry's leading outsource organizations. Prior to Consolidated Cable Solutions, Marks was Director of Client Services for Viasource Communications. From 1998 to 2001 Marks was responsible all internal and external marketing and communication strategies, during which time the company acquired seven field contracting firms and executed an Initial Public Offering— which grew the company from $25 million to $270 million in annual revenues. Marks joined Consolidated Cable in 2001 and swiftly expanded the company’s footprint to include Miami, Fort Lauderdale, West Palm Beach and Melbourne while adding door-to-door sales to the company’s service repertoire. Marks efforts landed Consolidated Cable in northern California where the company currently has operations in Sacramento, San Jose and Fresno.

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James R. Henry, Vice President of Business Operations

With persistence and attention to detail, Henry provides the leadership necessary to seamlessly integrate the company’s processes throughout our field and administrative operations. Overseeing all non-pay field collections and equipment recovery, Henry is the consummate professional focused on fine-tuning the way we work every day. Having started in the cable industry in 1999, Henry was the company’s premier customer retention representative for two years. In 2001 he was promoted to MDU Manager— where he increased customer save percentages by 20%. In 2003, Henry was tapped to lead the company’s business operations and was heavily involved in strategic start-ups in Texas, California and Indiana. In his current role, Henry oversees 150 employees and $7.2 million in revenues for ConsolidatedCable operations.

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Deborah Klava,  Regional Director of Operations. California

Few cable executives have the depth, scope of experience and success as Debbie Klava. We are fortunate to have her oversee Consolidated Cable’s Northern California region. As Regional Director, Klava manages productivity and profitability for Sacramento, Fresno and San Jose. Klava’s MSO and collection experience have been major influences in our growth— and it’s no surprise. Having started out in 1988 as a Customer Service Call Center Supervisor at TCI/AT&T Broadband, Klava’s natural management skills and dedication helped her rise to the top quickly. She was soon promoted to the Call Center Supervisor and then the Dispatch Supervisor - overseeing quota, WFX, Tech performance management. She then took the reigns as West Division Internal Controls Trainer, reviewing processes and internal control standards throughout California, Texas, Washington and Denver. She is also an expert Accounting Manager (Payroll, AR, AP, HR, Collections) and managed 16 Billing System conversions and a team of Information System Analysts throughout California.

In 2000, she was offered a thrilling opportunity to launch high-speed internet service in Japan and the Netherlands for Excite@Home, broadening her understanding of the industry from a global perspective. From there she became the Business Operations manager for Comcast Cable, overseeing system Budgeting, Collections, Tap Audit and Compliance. She now brings her breadth of experience, ingenuity and impressive management skills to Consolidated Cable, keeping us on the leading edge in the Pacific Northwest.