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In today's multi-service environment additional revenue
streams have been created that have increased household billing. With
significant increases in revenue, accounts receivable, and competition
for customer loyalty, the improvement of subscriber acquisition,
customer retention and equipment recovery performance continues to be a
key factor in a cable operation's bottom-line success.
Focus: Acquisition, Retention and Recovery
• Increase basic penetration and advanced products
• Enhanced collection results
• Reduction in non-pay disconnects
• Improved converter recovery
• Reduced bad debt
• Improved plant integrity
Our Services...
Door-to-Door Sales
• Video, Internet, Voice
• Customer loyalty thru product bundling
• Enhanced client image with professional representation
Non-pay Field Collections
• Effectively recover outstanding balances
• Save the customer prior to disconnect
• Recover any outstanding equipment
• Multiple attempts to contact the customer day, nights, and
weekends
Non-pay Disconnects
• Final attempt in collecting outstanding balances and equipment
• Disconnect Subscriber in adherence to the specifications,
policies and procedures of the client
• Adhere to specific time frames where applicable
Converter Recovery
• Recover converters after disconnect
• Multiple attempts to contact the customer day, nights, and
weekends.
• Consolidated Cable is committed to reducing its
client converter losses thus reducing capital costs
System Audits
• Identify unauthorized viewers
• Convert them into paying customers
• Correct data base errors
• Terminate open ports
• Tag lines to system specs
Fullfillment
• Installation by certified installers
• CDV, Internet, Dish Win Back
• Special Projects
• Converter Change-outs
• Upgrades
• Natural Disaster Recovery
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